FAQ Search Results

Not really. Ashes in an urn change very little or not at all, even after a very long time.

We offer a 365-day return policy, from the date of sale. If your urn arrives and you decide it is not right for your needs, you may return it. We will refund the purchase price of the item minus a 15% restocking fee. Refunds may take up to two weeks...

A tracking number is sent as soon as your item is shipped. For time-critical delivery, please email [email protected] and we will...

Standard & Express Shipping Policies All orders placed in the United States can receive free shipping. Engraving does not delay the order...

Yes, we now offer delivery to many different countries. The shipping fees vary, as will the delivery time. You can rest assured that we will get your order to you as quickly as possible.

No, it will not. Since our expert engravers are in-house, we cut delays for a completed engraving.

We offer a variety of payment methods for our customers including debit, credit, check, and cash. Though we recommend online as the easiest option.

Yes we offer a layaway service on purchases over $200. When you are finished with the payments, we will send out your order. Contact Customer Service for more information...

First, you should contact the administrators of the cemetery your loved one will be buried in. They will talk you through their policies on burying urns. The requirements depend on where the urn will be buried and the type of urn. They may also have ...

As a general rule, you are allowed to take cremated remains with you on an airplane. However, you must consider airline regulations, ...

Scattering ashes comes with a number of legal guidelines that you must follow to avoid problems with authorities. Whether you plan to scatter the ashes on public or private property, land or water. For more information about this subject , check out...

The Transportation Security Administration (TSA) policy is to never open an urn under any circumstances. As a result, you need to follow TSA rules for urns you intend to take on a plane. Give yourself plenty of time to go through security in case you...

Some people wish to have their remains taken to a home out of the country, or scattered in foreign locations. There are specific rules for international transportation of ashes by plane or shipping. Look up your destination country's laws and learn more...

There are not many laws, rules, regulations and standards concerning cremation urns, however, there are a number of rules you should consider for the purchase of urns. Here is a blog on ...